Shipping Policy

OnlyBedding currently focuses on delivery within our supported European markets.

Shipping availability is determined by the delivery address entered at checkout.

Shipping Fees & Free Shipping

Spain — Mainland: Standard shipping costs €5 for orders below €49. Standard shipping is free on orders of €49 or more.

Spain — Balearic Islands: Standard shipping costs €6 for orders below €79. Standard shipping is free on orders of €79 or more.

For other supported European destinations, the applicable shipping charge and free-delivery threshold will be displayed at checkout before payment.

Free shipping applies to standard delivery unless otherwise stated during a specific promotion.

Shipping Regions

For shipping and return purposes, Spain is divided into the following regions:

Spain — Mainland means delivery and return addresses located on mainland Spain.

Spain — Balearic Islands means Mallorca, Menorca, Ibiza, Formentera and other delivery and return addresses located within the Balearic Islands.

Other European destinations are available only where delivery is currently supported at checkout.

Shipping Timeframe

* Estimated transit times are measured in business days and begin after the parcel has entered the carrier's logistics network.

Order Processing

Orders are normally processed and submitted to our warehouse fulfilment system within 24 hours after the order is successfully placed.

Order processing time and carrier transit time are calculated separately.

The estimated shipping timeframe shown above begins after the parcel has been prepared and entered the carrier's logistics network.

Orders placed during weekends, public holidays or periods when warehouses or carriers are not operating may enter the carrier network on the next available business day.

Track Your Order

Once your parcel has been dispatched, tracking information will normally be sent to the email address associated with your order.

You can monitor your shipment through our Track Order page or through your customer account .

Please note that carrier tracking updates are not always immediate. In some cases, a parcel may already be moving through the logistics network while the online tracking status has not yet been updated.

Temporary gaps between tracking scans may occur during warehouse handover, transfers between logistics centres, cross-border transportation, weekends, public holidays or local carrier processing.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving or has been lost.

If your tracking has not updated for an unusually long period, shows Delivered but you have not received the parcel, or shows an address, delivery or carrier exception, please contact us at info@onlybeddinghome.com.

OnlyBedding will review the available shipment information and, where appropriate, coordinate with the warehouse or carrier to investigate the delivery status.

Split Shipments

Depending on warehouse availability, product type and delivery location, items from the same order may be shipped in separate parcels or from different European fulfilment centres.

Separate parcels may arrive on different days and may use different carriers.

Where applicable, each parcel will have its own tracking information.

Receiving one parcel does not necessarily mean that all items in the order have already been delivered.

Delivery Address & Contact Information

Please provide a complete and accurate delivery address when placing your order.

We also strongly recommend providing a valid telephone number. Local carriers may use the telephone number to contact the recipient if they need assistance locating the address or completing delivery.

Incomplete addresses, incorrect postal codes, missing apartment or building information, or unavailable contact details may result in delivery delays or failed delivery attempts.

If you notice an error in your delivery information, please contact us as soon as possible at info@onlybeddinghome.com.

Order Changes After Dispatch

Once a parcel has entered the carrier's logistics network, we cannot guarantee that the delivery address, recipient information, shipment route or delivery instructions can still be modified.

If you request a cancellation or change after dispatch, OnlyBedding will make reasonable efforts to stop, redirect or intercept the shipment where the carrier technically allows it.

Carrier interception or modification is not guaranteed once transportation has started.

If the parcel can no longer be intercepted, delivery may continue and the applicable return process will apply.

For information about cancellations, withdrawals and returns after dispatch, please refer to our Return & Refund Policy.

Carrier Delays & Delivery Incidents

Most orders are delivered within the estimated timeframe. However, occasional delays may occur because of carrier processing, public holidays, peak shipping periods, severe weather, transportation disruptions or other circumstances affecting the logistics network.

Deliveries to Spain — Balearic Islands may require additional mainland-to-island transportation and local carrier processing. The estimated transit timeframe for the Balearic Islands is therefore 4–8 business days.

Some carrier tracking systems may update later than the actual physical movement of the parcel.

If tracking remains unchanged for an unusually long period, shows Delivered but the parcel cannot be located, or shows an address, delivery or carrier exception, please contact info@onlybeddinghome.com.

Our support team will review the available tracking records and, where necessary, contact the warehouse or carrier to investigate.

Failed Delivery

If a carrier cannot complete delivery, please review the carrier's tracking page, email or SMS notification for available options such as a new delivery attempt, address confirmation or collection point.

Where delivery fails because the carrier requires additional address or contact information, customers may be asked to confirm those details directly with the carrier.

If you need assistance understanding a delivery status, please contact our support team and provide your order number and tracking number.

Important Notes

• Orders are normally processed within 24 hours.
• Order processing time and carrier transit time are calculated separately.
• Shipping estimates are expressed in business days.
• Spain — Mainland delivery is estimated at 2–4 business days after entering the carrier network.
• Spain — Balearic Islands delivery is estimated at 4–8 business days after entering the carrier network.
• Spain — Mainland standard shipping costs €5 below €49 and is free from €49.
• Spain — Balearic Islands standard shipping costs €6 below €79 and is free from €79.
• Orders may be divided into multiple shipments.
• Different parcels from the same order may use different carriers or fulfilment centres.
• Tracking information may not update immediately after carrier handover or during transportation.
• If tracking remains unchanged for an unusually long period, shows Delivered but the parcel has not been received, or shows an address or delivery exception, please contact OnlyBedding for assistance.