Return Your Order

Return Window

OnlyBedding offers a 30-day return window starting from the date the last item in your order is delivered.

For customers located in the European Union:

• Days 0–14: your statutory EU right of withdrawal applies.
• Days 15–30: returns are accepted under OnlyBedding's voluntary Extended Return Policy and are subject to the commercial return conditions described below.

Spain Return Region Definitions

Spain — Mainland means delivery and return addresses located on mainland Spain.

Spain — Balearic Islands means Mallorca, Menorca, Ibiza, Formentera and other delivery and return addresses located within the Balearic Islands.

Important: Return logistics differ between Spain — Mainland and Spain — Balearic Islands. Please review the return shipping options below before sending any parcel.

Return Conditions

Before sending any return, please submit a return request so that our support team can create the correct return record and warehouse documentation.

We ask customers to provide clear photos or a short video showing the current condition of the products and packaging before the return is shipped. This allows us to:

• Record the condition of the products before transportation.
• Confirm the items and quantities being returned.
• Create the correct RMA / return details sheet for warehouse identification.
• Identify possible damaged, defective or incorrect items before arranging the return route.

For returns made under the statutory EU 14-day right of withdrawal, providing photos or video is requested for operational and warehouse-record purposes and does not limit your statutory right of withdrawal.

Returned products should be complete and securely packaged.

• Please return all parts and accessories belonging to the returned product.
• We recommend using the original packaging whenever reasonably possible.
• Products should not be washed, stained, damaged or used beyond what is reasonably necessary to inspect their nature, characteristics and functionality.
• A receipt, order confirmation or other proof of purchase is required.
• The RMA / return details sheet provided by OnlyBedding should be placed inside the return parcel so that our warehouse can correctly identify the return.

For statutory EU returns, handling beyond what is reasonably necessary to inspect the goods may result in a deduction for proven diminished value where permitted by applicable law.

For OnlyBedding Extended Returns made during days 15–30, products must be returned clean, complete, unwashed, undamaged and in a condition suitable for normal warehouse restocking.

EU Right of Withdrawal — First 14 Days

If you are located in the European Union, you have the right to withdraw from your online purchase within 14 calendar days of receiving the last item in your order, without giving any reason.

You may exercise your right of withdrawal through your customer account or by sending a clear withdrawal request to info@onlybeddinghome.com.

No OnlyBedding handling or restocking fee is charged for an eligible return made under the statutory EU 14-day right of withdrawal.

The customer is responsible for the direct cost of returning the goods where this responsibility has been disclosed before purchase.

Spain — Mainland: Customers may arrange their own tracked return shipment or, where available, request an OnlyBedding-arranged DHL return label. If an OnlyBedding DHL label is selected, only the actual DHL carrier charge will be passed on to the customer.

Spain — Balearic Islands: Customers must arrange their own tracked return shipment directly with a carrier of their choice. OnlyBedding-arranged or prepaid DHL return labels are not available for returns originating from the Balearic Islands.

OnlyBedding Extended Return — Days 15–30

OnlyBedding voluntarily extends the return period beyond the statutory EU withdrawal period and accepts eligible returns up to 30 days after delivery.

Returns initiated after the applicable statutory withdrawal period and within the OnlyBedding Extended Return period are subject to a 20% Commercial Return Handling & Restocking Fee.

The 20% fee is calculated on the discounted value of the merchandise actually being returned.

This commercial handling fee helps cover:

• Return administration.
• Warehouse receiving and identification.
• Product inspection.
• Inventory reconciliation.
• Repacking and restocking.

Return shipping costs are also the customer's responsibility during the OnlyBedding Extended Return period.

Spain — Mainland: Customers may choose either a self-arranged tracked return or an OnlyBedding-arranged DHL return label where available. If an OnlyBedding DHL label is used, the actual DHL carrier charge and the applicable 20% Commercial Return Handling & Restocking Fee will be deducted separately.

Spain — Balearic Islands: Only customer-arranged tracked returns are accepted. OnlyBedding does not provide DHL return labels for the Balearic Islands. The customer is responsible for arranging and paying the carrier directly, and the applicable 20% Commercial Return Handling & Restocking Fee will apply.

Return Shipping Options

Option 1 — Customer-Arranged Return (Recommended)

This is our recommended return method.

After your return request has been recorded, OnlyBedding will provide:

• Your RMA / return reference.
• A return details sheet for warehouse identification.
• The designated return warehouse address.
• Basic packing and return instructions.

You may then choose your preferred tracked carrier and arrange the return directly with the carrier.

• You pay the carrier directly.
• OnlyBedding does not purchase or mark up the transportation service.
• Please place the return details sheet inside the parcel.
• Please use a tracked shipping service.
• Please keep your shipping receipt until the refund has been completed.
• Please email the return tracking number to info@onlybeddinghome.com after shipping.

Spain — Mainland: This option is available and is our recommended return method.

Spain — Balearic Islands: This is the only available return shipping method. Customers must arrange and pay for their own tracked return shipment. OnlyBedding does not provide a prepaid or merchant-arranged DHL return label for the Balearic Islands.

Option 2 — OnlyBedding-Arranged DHL Return Label

For customer convenience, OnlyBedding may arrange a DHL return label where this service is available.

For eligible standard return parcels from Spain — Mainland, the current indicative DHL base return rate starts from approximately €13.80.

The final DHL return cost may increase depending on:

• Parcel weight.
• Parcel dimensions.
• Number of products.
• Number of return parcels.
• Collection or return location.
• Carrier surcharges applicable to the specific shipment.

Before issuing the DHL return label, OnlyBedding will confirm the actual carrier charge with you.

Only the actual DHL carrier cost will be passed on to the customer. OnlyBedding does not add any profit or markup to the return shipping charge.

If you accept the quoted DHL return cost, OnlyBedding will provide:

• The DHL return label.
• Your RMA / return reference.
• The return details sheet to place inside the parcel.
• Return instructions.

The confirmed DHL carrier charge may be deducted from the refund unless otherwise agreed before the return is created.

EU Days 0–14: No OnlyBedding handling or restocking fee applies. Only the actual direct DHL return transportation cost is charged where legally applicable.

OnlyBedding Extended Return Days 15–30: The actual DHL return transportation cost and the applicable 20% Commercial Return Handling & Restocking Fee are calculated separately.

Spain — Balearic Islands: Option 2 is not available. Returns originating from the Balearic Islands must use Option 1 — Customer-Arranged Return.

Return Process

Our standard return process is:

1. Submit your return request through your customer account or by emailing info@onlybeddinghome.com.
2. Provide photos or a short video showing the current condition of the products and packaging for return documentation and warehouse records.
3. OnlyBedding creates the RMA / return details sheet.
4. We identify the return region and return reason, including whether the return originates from Spain — Mainland, Spain — Balearic Islands or another supported region.
5. Select the return method. Customer-Arranged Return is recommended. OnlyBedding-arranged DHL labels may be available for eligible regions.
6. Ship the parcel and send the tracking number to OnlyBedding.
7. Our team monitors the return shipment until it reaches the designated warehouse.
8. The warehouse registers and inspects the returned products.
9. The refund is processed according to the applicable statutory or commercial return terms.

Spain — Balearic Islands: The return process always follows: Return Request → Photos/Video → RMA & Return Details Sheet → Customer-Arranged Tracked Courier → Tracking Provided to OnlyBedding → Warehouse Receiving & Inspection → Refund.

No OnlyBedding DHL return label is provided for returns originating from the Balearic Islands.

Wrong, Damaged or Defective Items

If you receive an incorrect, damaged or defective product, please contact us before arranging any return.

Please provide your order number together with clear photos or video showing the issue.

Once the issue has been verified as a merchant error, transport damage or product defect:

• No 20% Commercial Return Handling & Restocking Fee will apply.
• OnlyBedding will arrange the appropriate replacement, refund or return solution.
• Where OnlyBedding is responsible for the direct return transportation cost under applicable consumer law, the reasonable return cost will be covered by OnlyBedding.

Spain — Mainland: OnlyBedding may provide a return label or another approved return method depending on the case.

Spain — Balearic Islands: OnlyBedding does not provide merchant-generated DHL return labels. The customer may be asked to arrange a tracked return directly. For a verified merchant-error, damaged or defective item where OnlyBedding is responsible for return costs, the reasonable direct return transportation cost will be reimbursed upon submission of a valid carrier receipt or as otherwise agreed with our support team.

Refund Process

Once a return has been sent, please keep your tracking information and shipping receipt until the return has been fully processed.

Our warehouse will record the returned parcel and inspect the items received.

For returns made under the statutory EU right of withdrawal, OnlyBedding may withhold reimbursement until we have received the returned goods or until you provide satisfactory evidence that the goods have been sent back, whichever occurs first, as permitted by applicable law.

For a full eligible EU statutory withdrawal, refunds will include payments required to be reimbursed under applicable consumer law. Additional delivery costs resulting from a customer selecting a delivery method more expensive than our standard delivery method are not refundable where permitted by law.

For OnlyBedding Extended Returns during days 15–30, the refund will be calculated after the returned goods have been received and inspected, less:

• The applicable 20% Commercial Return Handling & Restocking Fee.
• Any customer-responsible return transportation cost paid on the customer's behalf by OnlyBedding.
• Any other deduction expressly permitted under these terms and applicable law.

Refunds are issued to the original payment method.

Once OnlyBedding submits a refund, your bank, card issuer or payment provider may require additional time to process and display the transaction.

If the original payment method is expired, replaced or otherwise inactive, the customer's bank or payment provider is responsible for routing the refund according to its own procedures.

If you believe an approved refund has not appeared after the expected processing period, please contact us at info@onlybeddinghome.com.

Exchanges

Please contact us before returning any product for an exchange.

Approved exchanges are not subject to the 20% Commercial Return Handling & Restocking Fee when the exchange is required because of a verified merchant error, damaged item or defective product.

For voluntary size, colour or preference exchanges, return shipping responsibility depends on the return period, region and reason for the exchange.

Spain — Mainland: Customer-arranged tracked returns are recommended. An OnlyBedding DHL return label may also be offered where available and subject to the applicable actual carrier cost.

Spain — Balearic Islands: Exchanges requiring a product to be returned must use a customer-arranged tracked courier. OnlyBedding DHL return labels are not available for returns originating from the Balearic Islands.

Cancel Your Order

If you wish to cancel an order before it has been handed over to the carrier, please contact us as soon as possible at info@onlybeddinghome.com.

Please include your order number and the products you wish to cancel.

We process orders quickly and will make reasonable efforts to stop an order that has not yet entered the carrier network.

Once an order has been handed over to a carrier, we cannot guarantee that the shipment can be modified, redirected or intercepted.

If you notify us that you wish to withdraw from or return an order after dispatch, OnlyBedding may attempt to stop or return the shipment where technically possible.

If the carrier cannot intercept the parcel, the shipment may continue to the delivery address and the normal return process described above will apply.

For customers exercising a statutory EU right of withdrawal, the fact that a parcel has already entered the carrier network does not prevent you from notifying OnlyBedding of your decision to withdraw.

Where a carrier interception or return-to-sender service creates a direct transportation charge that may legally be borne by the customer, the applicable cost will be communicated as part of the return process.

Spain — Mainland: Carrier interception or a merchant-arranged return may be attempted where supported by the carrier, but availability is not guaranteed once the parcel has entered the logistics network.

Spain — Balearic Islands: OnlyBedding does not provide a merchant-generated return label for customer returns. If an already-dispatched parcel cannot be stopped and is delivered, the customer must use the Customer-Arranged Return method described above.

If our systems detect fraudulent or illegitimate order activity, OnlyBedding reserves the right to cancel or review an order where permitted by applicable law.

Free Gifts and Promotional Items

The colour or variation of a promotional free gift may be subject to availability.

If a free gift was provided because the original order met a specific promotional threshold and a later return causes the retained order value to fall below that threshold, the promotional gift must also be returned where applicable.

If the promotional gift is not returned, its clearly disclosed standard retail value may be deducted from the refund where permitted by applicable law.

Promotional gifts being returned should be included in the same return documentation and listed on the RMA / return details sheet.

Exceptions

Certain products may be excluded from voluntary returns where permitted by applicable law.

• Gift Cards: Gift cards are subject to the applicable gift card terms and cannot normally be exchanged for cash except where required by law.
• Final Sale Items: Products clearly marked as Final Sale may be excluded from OnlyBedding's voluntary Extended Return Policy where legally permitted.

A Final Sale designation does not override any mandatory statutory consumer rights that apply to your purchase.

Warranty Information

All OnlyBedding pillows, sheets and duvet covers purchased directly from onlybeddinghome.com include our applicable limited commercial warranty.

This commercial warranty is provided in addition to, and does not limit or replace, any mandatory statutory consumer rights or legal guarantees available under applicable law.

For detailed information regarding warranty coverage and how to make a claim, please refer to the Warranty section on our FAQs page.